UK Delivery
Standard shipping service is included in every order at no extra cost. Most product is sent by 1st Class Post. All orders placed before 12 noon Monday - Friday will go out the same day (excluding Saturday and Sunday or national holidays) and although it is not guaranteed there is a good chance your order will arrive next day. Depending on the value, weight or size of your order we may decide to upgrade you to a 'Next Day Guaranteed' service. You will receive an email confirming how your order has been despatched at the end of the working day. Please provide a delivery address where someone is available to sign for the delivery, failure to do this will result in your order not being delivered, it will be returned to us by the carriers and will incur a £15.00 charge.
In the unlikely event that your order hasn't arrived within a reasonable period of time and we have not contacted you please feel free to contact us and ask what we are doing.
Delivery: Rest of the world
If you live outside the EEC, please contact us direct with your order, as we may be unable to absorb the delivery costs.

Terms of use & Privacy
This website is owned and operated by Rock Technologies Ltd
These terms and conditions constitute an agreement with you and Rock Technologies Ltd. By using this website and making purchases from Rock Technologies Ltd you agree to these terms and conditions. Rock Technologies Ltd may change these terms at any time. Please review these terms often to ensure you are aware of any changes made by Rock Technologies Ltd. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
Complaints
If you have a concern about our terms and conditions or complaints please call, email or write to us. Our details are on our contact us page.
As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately or as soon as possible.
Liability
No claim is made about the suitability of the information on the Rock Technologies site, or the equipment for sale on the Rock technologies site , for any purpose, either stated or implied.
It is your personal responsibility to attain proper training in climbing techniques and the use of climbing equipment. When climbing it is vital to evaluate everything for yourself and personal judgment is very important.
For more information on training please visit the British Mountaineering Council web site.
By reading this information, you accept full responsibility for the use and information obtained from the Rock Technologies site or equipment bought via the Rock Technologies site and consequences of that use, which may be injury or death.

Copyright
Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to Rock Technologies Ltd, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of Rock Technologies Ltd.
SALE OF GOODS
Rock Technologies Ltd is subject to compliancy with: The Electronic Commerce (EC Directive) Regulations 2002, The Consumer Protection (Distance Selling) Regulations 2000, The Supply of Goods and Services Act 1982, The Consumer Protection Act 1987.
Pricing
All prices are shown in pound sterling and include UK VAT at 17.5% unless stated otherwise. All prices are subject to change without prior notice. All transactions will be completed in GBP.
Payment methods
Paypal, most cards are accepted, or you can use a paypal account if you have one.
Security
When you are ready to purchase your goods you will be transferred to our payment pages on our online credit card payment processor Paypal. Only now will you be asked to enter your payment details. Credit card information is transferred by secure 128 bit SSL encryption. Paypal use advanced fraud checking features such as Verified by Visa, MasterCard SecureCode and Address Verification Service (AVS). You can confirm the secure connection by checking that the web page has a padlock image showing.
Confirmation of order
When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.
Cancellation policy
You have an unconditional right to cancel your order within 7 working days of receiving your order. You must provide Rock Technologies Ltd with written notice of cancellation in a durable medium and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation.
Return of Goods Policy/Refunds
Goods should be returned within 7 days of receipt of (this can be extended to 14 days by prior arrangement - just call us or drop us an email). We will give a full refund (including delivery charge) if they are; faulty, incorrectly described, not fit for purpose, or if the wrong item has been despatched.
If you ordered the wrong goods we will accept these back for replacement or refund. In this case the customer is liable for return postage charges.
All returned item must be unused and in their original packaging, we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods. If you are returning the goods back to us and the value is below £15 then we require that the goods are sent back Royal Mail 2nd Class and that you obtain a certificate of posting (which you must retain).
If the goods are of a value higher than £15 then we require the parcel to be sent to us 2nd Class on a recorded/signed for service. We will only refund postage on items back to us at these rates.
We can only accept claims if we receive proof of posting /signed for delivery. Please note, we can only refund the card used in the original sale. It is entirely up to the customer's card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 3-4 working days for the funds to get credited to the cardholder's account depending on the card issuing bank.
Product availability
We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.

Website images and colour reproduction
We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.
Website content
The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.
In no event will Rock Technologies Ltd be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.
You will find links to third party Web sites. Please note that Rock Technologies Ltd is not responsible for the privacy policies or content of third party sites.
PRIVACY
This policy establishes how we handle the information we learn about you when you visit our site. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.
Data Collection
You can access and browse our site without disclosing your personal data. If you wish to make a purchase from our site we have to ask you for some personal information. This information is necessary so that we can complete your order, contact you with news and order/delivery queries. This information includes your name, address, phone number, email address and payment details.
We collect the personal data that you may volunteer while using our services. We do not collect or use personal data for any purpose other than that to which you have agreed to. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
Confidentiality / Security
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees who have access to, and are associated with, the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.
Access to the personal data we may hold about you
You can ask us whether we are keeping personal data about you by contacting us. If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data.
Privacy Compliance
Our privacy policy is compliant with the Data Protection Act (1989)
These terms do not affect your statutory rights as a consumer.